Skip to content
Safety & escalation

Five seconds, five beats.

When the rule fires, three parallel surfaces light up: the patient sees one-tap crisis routes, your caseload pings with pre-loaded context, and the audit log takes an immutable entry. None of this depends on model judgment.

The film

25 seconds, as it happens.

25 seconds · 5 beats · end-to-end latency under 5s. For a motion-free read of the same path, see the storyboard below.
Storyboard

Every beat, frame by frame.

Motion-free read of the same path. Also the fallback when a reader has prefers-reduced-motion set.

Crisis escalation · 5 beats · 5 seconds end-to-endThe one path in the product that does not depend on model judgment. Rule-based, auditable line by line. The video version of this is in production; this is the static storyboard.
  1. 01

    The patient types a message that matches a risk pattern.

    “I don’t think I can keep doing this.”
    T+0s
  2. 02

    A rule-based detector fires. Not the model.

    Rule firedSAFE-T tier change detected · deterministic path engaged
    T+2s
  3. 03

    Three one-tap routes surface in session.

    Call 988Text HOME · 741741Call Dr. Chen
    T+3s
  4. 04

    The supervising clinician’s caseload pings.

    Jordan K. · new escalation · 12s ago · C-SSRS tier change
    T+4s
  5. 05

    The event lands in the immutable audit log.

    ESCALATION 2026-04-23T14:52:17Z · rule: CSSRS-tier-up · routed: patient + 988 + 741741 + clinician
    T+5s
The flow

Signal · rule · three parallel actions.

Escalation path · rule-based · audit-loggedThe one thing not left to model judgment. Every arrow is rule-triggered and logged.
Signal
Patient message matches risk pattern
C-SSRS tier change · SAFE-T criteria · imminent-risk lexicon
T+0s
Rule fires
Deterministic detector
Not the model. A rule-based classifier against a fixed ontology. Auditable line by line.
T+2s
In-sessionT+3s
Crisis routes surface as one-tap actions
  • Call 988
  • Text HOME to 741741
  • Call Dr. Chen
ClinicianT+4s
Supervising clinician ping
  • Caseload row pulses sapphire
  • SMS + in-app alert
  • Patient context pre-loaded
AuditT+5s
Immutable log entry
  • Rule ID · severity tier
  • Timestamp · patient hash
  • Included in monthly telemetry
Go deeper

The full safety architecture is in the model card.

The six-layer evaluation that gates every release, ten named failure modes we test for, and the dependency-design commitments that shape what the companion will and will not do.

Read the model card Start a 14-day trial