Beyond the self-serve tiers.
What the System tier unlocks — and how we meet the contract process your legal team already runs, rather than the one a SaaS product wishes you ran.
Six unlocks, named.
White-labeling.
Your brand on the patient companion experience. Custom domains, custom clinician-facing emails, your color palette and logomark in the audit exports.
Site-specific management.
Per-location configuration, multi-site rollup analytics, separate CGC processes per region if you need them. One tenant, many clinics.
Unlimited patient seats.
No seat caps, no overage. Grow your caseload without a billing conversation each time you onboard a new clinician or population.
Dedicated clinical success partner.
Named contact, SLA-backed response, and a shared quarterly roadmap. The person you talk to during rollout is the person you talk to at year three.
Audit log export API.
Every PHI access, every model decision, every escalation — streamable to your SIEM, your compliance data lake, or your internal analytics pipeline.
Custom DPA and MSA.
Your contract template, your legal team's redlines. We meet the procurement process you actually run.
How a first call usually goes.
30-minute scoping.
Your CMO or clinical director + our clinical lead. No slides. We map your current between- session workflows and where Peacefull could land — or should not.
Security review, on your template.
We fill out your security questionnaire on your format. SOC 2 posture, pen-test results, subprocessors, data flows, retention. We have walked this before.
Pilot-then-scale.
Typically 2–4 clinicians, 40–80 patients, 8–12 weeks. We scope out before the scope in. Full rollout after committee sign-off on the pilot readout.